Customer Care

How can we help?

If you have any questions, feedback, or want to know about usage, please email us at claire@nodluxurysleep.com and we will aim to get back to you within 24 hours.

Delivery Timeframes and Pricing 

When will my item arrive?

New Zealand:

Standard shipping is $5 throughout New Zealand and you order will be dispatched within 24 hours.

When will my item be sent?

Orders placed on weekdays before 2PM NZT will begin processing straight away and will be dispatched the same day for overnight delivery (domestic only) however those that fall after 2PM NZT will begin processing straight away but cannot be guaranteed for the overnight delivery.

Orders placed on Friday will begin processing on the following Monday.

If you place an order over a weekend or public holiday, it will be processed within 24 hours of the first working day. If for any reason we are unable to meet this 24 hour dispatch turnaround we will contact you to advise.

Who do you ship with?

All deliveries within New Zealand are sent via overnight courier through Go Sweet Spot.